01
Condition
Thirty-four documented checks each visit, photographed from fixed viewpoints so change is visible year over year.
The service
Eight responsibilities, held by one named person.
Everything below is done whether or not you ask for it. That is the difference between management and errands.
Responsibilities
02
Systems
Heating, water, ventilation, electrical and drainage held on a service interval, not on memory.
03
Seasons
Opening, closing and storm readiness carried out to a written programme, with a readiness record issued each time.
04
Works
Scoping, tendering, supervision and sign-off. No contractor is paid before the work is inspected by your manager.
05
Monitoring
Temperature, humidity, leak and power sensing where it earns its place, with an escalation path that ends in a person.
06
Records
The residence file: nine sections, continuously maintained, exportable in full at any time.
07
Partners
A register of verified trades with insurance, tax and pension status checked on a schedule, not on trust.
08
The account
One invoice, one point of contact, and the household tax deduction split prepared for you each January.
How it begins
Four steps, in this order.
Step — what happens
| Step | Stage | What happens | Cost |
|---|---|---|---|
| 1 | Survey | A half-day on site. Condition, systems, risks and access recorded. | By quotation |
| 2 | Proposal | Tier, hours envelope and the first five-year plan, quoted in full. | Included |
| 3 | Onboarding | File built, sensors placed, partners assigned, keys logged. | By quotation |
| 4 | Management | First visit within two weeks. Monthly fee begins. | By quotation |