One name
A manager holds a small number of properties. You call a person, not a queue, and that person knows the answer without looking it up.
About
Built after watching good houses fail quietly.
Custos began with a simple observation on the coast of Southwest Finland: the properties that lose value are rarely the ones with a dramatic failure. They are the ones where a small thing was seen, mentioned, and never written down. A gutter that had been discussed for three winters. A pump that someone thought had been serviced.
So the office was built around the record rather than around the errand. A named manager visits, inspects to a fixed list, writes it down, and answers for what happens next. The residence file is the product; the manager is how it stays true.
A house should be able to explain itself to the next person who owns it.
Principles
Four things we do not trade away.
Evidence first
Every judgement we offer is preceded by what we measured, photographed or inspected. You can always see the basis before the recommendation.
Report up
We report to the owner. We do not ask the owner to manage us, chase quotes, or hold the schedule in their head.
Nothing hidden
Fees are stated, supervision is disclosed on every quote, and contracted costs pass through at cost. There is no second set of numbers.
Enquire
It begins with a survey.
Request a survey